How to make a complaint

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If you wish to make a formal complaint regarding our service, please email us at [email protected].

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To help us resolve the matter quickly, we may ask you for specific details regarding your experience. Once our investigation is complete, we will share the outcome with you and provide an opportunity for further discussion. If we have made an error, we will offer a sincere apology and work with you to find an amicable resolution.

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Data Protection Concerns

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If you are dissatisfied with how we process your personal information, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) via https://ico.org.uk/make-a-complaint/. However, we would appreciate the opportunity to discuss your concerns with you directly before you approach the ICO.